Field Notes: Businesses That Bent Without Breaking
When foot traffic vanished, a small bakery launched prepaid weekly bread boxes, locking cash in before baking. Suppliers extended terms in exchange for future volume. Margins improved through standardized recipes. What prepaid offer could secure your cash before fulfillment?
Field Notes: Businesses That Bent Without Breaking
Facing churn, a SaaS team built a success playbook: health scores, early outreach, and usage coaching. They introduced quarterly value reviews and customer councils. Net revenue retention rebounded. Which retention ritual will you adopt to defend resilience?